About Us
The ServiceNow NOW Platform unlocks the potential of every colleague in your organisation, freeing time and structuring work, allowing us all to focus on delivering our shared vision. Through cloud-delivered automation, workflow and AI, ServiceNow delivers meaningful experiences to employees, suppliers and customers, regardless of location or time-zone. By facilitating unlimited working, it breeds the loyalty and collaboration needed for your organisation to achieve its business goals.
But technology alone does not deliver transformation.
Scarce aims to disrupt the status quo Service Provider culture. The manipulative practices endemic in our sales culture produce short-sighted and underwhelming outcomes for both supplier and customer. The ‘implement and forget’ framework does not effect change. Our goal is to build strategic partnerships with likeminded clients who recognise that long-term success requires transformation to a culture of trust and shared purpose. Our methods are engaging, motivating and inspiring. Under our stewardship, your transition from legacy tooling and disconnected processes to a unified enterprise IT platform will be both speedy and smooth.
And we are not afraid to live by our principles. We embody these same NOW Platform values through our 100% remote delivery model. By harnessing the latest tele-working technologies and the power of the NOW Platform itself, we work smarter, so you can work smarter.
Implementing ServiceNow is not difficult. However, embedding ServiceNow into the fabric of an organisation and building internal champions who drive its success long after implementation, is what ultimately results in transformation. This is what will evolve culture and will unify and rally colleagues around your cause.
This is our ServiceNow value proposition.
Meet The Team
Mike Heywood
CEO | Scarce UK
CEO and founder of Scarce. Mike seeks to disrupt the modern implementer culture by effecting positive cultural change through the meaningful application of enabling technology like the NOW Platform. Mike is a keen musician and SCUBA diver, with a passion for travel and a love for the outdoors and nature.
Ruth Heywood
Co-Director | Scarce UK
Co-Director of Scarce, Ruth has 18yrs IT experience, is an ITIL Expert and Prince2 Practitioner certified specialist, with a focus on Service Design, Transition & Service Delivery. An animal lover and supporter of various wildlife charities, Ruth shares Mike’s passion for nature and travel, and enjoys relaxing long walks along nature trails.
Alex Banica
Director | ABIT Puresoft
As a Director and Senior Architect for our European Delivery partner ABIT Puresoft, Alex is an internationally recognised ServiceNow expert. A highly experienced ServiceNow Solutions Architect with a long track record of successful ServiceNow delivery. When Alex isn’t working you’ll find him propping up the river bank with his fishing rod, enjoying the peace and tranquillity of Romania’s wilderness.
Simona Mertilos
Head of Marketing | ABIT Puresoft
Simona, as Head of Sales & Marketing at ABIT Puresoft, brings a remarkable blend of technical acumen and business expertise to her role, driven from her extensive experience in presales. Her proactive approach to nurturing customer relationships and delivering tailored solutions has consistently driven revenue growth and expanded our client portfolio. Beyond her professional endeavours, Simona finds joy in traveling, relaxing by the seaside, running, and pole dancing.
Why Choose Scarce IT?
There are many consultancies offering ServiceNow project and support services, so what are our differentiators? Why Scarce?
1. Adoption, not Configuration
We encourage you to adopt the intrinsic best-in-class processes that are prebuilt into the NOW Platform. By adopting its modern ways of working, customers transform faster and remain forever in lockstep with the latest methods and capabilities. If left unchecked, configuration can be an expensive and inhibiting error many customers make. Our methods aim to demystify and simplify the adoption process, saving you time and money both now and in the future.
2. We transform culture
We are in it for the long haul. We want to build strategic partnerships with likeminded clients who recognise that sustained transformation requires a shift in culture which is enabled by (but not delivered solely by) the NOW technology. Culture change begins at implementation. Using methods which are engaging, motivating and inspiring, we connect people and establish an inclusive culture of collaboration.
3. We live by our ‘remote’ principles
Embedding ServiceNow into the fabric of your organisation via a remotely delivered project is in itself a ServiceNow success story, because there is no better way to demonstrate how an IT platform brings people together virtually, to achieve great things.
It requires the trust of a likeminded organisation which is passionate about effecting positive cultural change to achieve long-term success. Our passion will resonate with your internal champions, who will drive the success of the platform long after implementation. That is what will ultimately evolve culture and will unify and rally colleagues around your cause. This is our ServiceNow value proposition.
Our delivery teams are experts in implementing and enhancing ServiceNow, remotely. By harnessing the power of collaboration software and ServiceNow itself, we connect people. Empowering stakeholders, users, resolvers and project managers to visualise progress interactively and to drive your transformation journey instead of spectating. Unleashing creativity and collaboration for faster results uand transforming your business speedily, effectively and affordably.
4. We specialise
We are ServiceNow specialists. In fact, ServiceNow is all we do. We are UK service and sales partners with ServiceNow, enabling us to provide compatible services to UK organisations.
5. We show up
We have global ServiceNow expertise partnerships, which means we are not subject to localised demand shortages. Our service quality does not fluctuate as a result, so as our customer you receive a consistently high service quality and high availability of expertise.
6. We are affordable
By focusing only on the ServiceNow platform and by leveraging remote service delivery worldwide, we optimise our service supply chain, which means that we can deliver our services to UK clients extremely competitively.
7. Our services are sustainable
We believe work is what we do, not where we are. The damage we cause to our natural world and our personal relationships by commuting is catastrophic. We congest our lungs and our ears when we congest our roads and we slowly become strangers to our families and friends. Most of all we destroy ourselves when we choose commuting over our physical and mental health.
Our delivery model harnesses location free working, thereby eliminating commuter pollution, cost and time.
As our ethical credentials come under increased scrutiny, sustainable resourcing policies and carbon offsetting are no longer nice to haves but are fundamental to the decisions our customers and partners make when choosing our products.
Contact us to find out more about how we can support your business.
Sign up to receive offers and news from Scarce: