0161 207 2272 
sales@scarce-it.com 

ServiceNow 

ServiceNow 

Remote Delivery 

Remote Delivery 

Agile Framework 

Agile Framework 

Trusted Partners 

Trusted Partners 

Implement, Support and Improve 

Implement, Support and Improve 

Who We Are  

Scarce IT are UK based ServiceNow services partners and specialist services providers to prospective or existing ServiceNow customers. Our strategic delivery partnerships and our expertise in remote ServiceNow implementation and support ensure our clients enjoy the most affordable, seamless and efficient ServiceNow experience available. 
 

Remote implementation and support 

The benefit of implementing a Cloud solution like ServiceNow is that it can be done from anywhere. Our remote delivery experts will lead your transformation journey with your full participation and engagement. Our remote support services are designed to be your single point of contact for incidents, requests, upgrades and outages. 
Our focus is to deliver a cost-optimised solution for your business, both for day to day support and for future development. For new customers, we offer a tailored implementation service that is capability led and the best in class. We focus on not just implementing technology but on delivering real business outcomes. 
 

Scarce IT are proud to be a ServiceNow Partner 

Implement 

Whether you are a small business looking for a rapid and agile implementation, or a global organisation seeking wholesale transformation, by choosing Scarce IT as your ServiceNow partner you are guaranteeing a successful implementation tailored to your needs. 

Support 

Our modular support offers complete flexibility enabling you to tailor support to your needs. Add support hours or packages to augment any existing internal support capability you may wish to retain, to create a bespoke and cost optimised support model designed for your organisation. 

Improve 

We are focused on transforming capability, not just implementing technology. Leverage our wealth of experience across the ServiceNow platform and in process design to configure, enhance or upgrade your ServiceNow capability. 

Our Process:  

How we can help 

If you are considering ServiceNow for your organisation, we can help you explore the platform and assess it for your business. 
 
Perhaps you are formulating a tender to replace legacy IT tooling and processes and would like us to respond. 
 
If you already use ServiceNow, perhaps you are looking at ways to increase your value, have a specific issue, or maybe you are considering improving your support coverage for the ServiceNow platform. 
 
Whatever your needs are, we are here to help. 

Contact Us 

There are various ways you can contact us! 
 
1. Reach out to us using the contact form 
2. Send an email to us at sales@scarce-it.com 
3. Call our UK customer support team 0161 207 2722. 
 
One of our team will contact you to help answer any questions you may have and will work with to help understand how we can best support you. From that initial engagement, our experts will be best placed to advise you on next steps, which may include any of the following. 

Exploration Workshop 

This is our opportunity to gain as much knowledge about your existing business practices and requirements as we can. We learn about the tools and versions you run today, the areas of Enterprise IT that you are looking to address (ITSM, HR, CSM, SecOps, etc), your team sizes and locations and your process maturity. In particular we want to understand the problem statements you are looking for any implementation project to address and the outcomes that are essential to its success. 

Demonstrations 

We will arrange a demonstration of all or any element of the ServiceNow platform. Using simple, no-nonsense language, our platform experts will show you how the product works straight from the box and can help you assess and discuss any areas that you feel require further configuration to address your specific business goals. 

Invitations to tender 

Our ITT team are on hand to provide detailed, easy to understand responses to your formal tender requirements. Our promise to you is that we will turn around responses quickly, comprehensively and transparently, with no hidden charges. Our mission is to arm you with realistic figures and timelines for your project. 

Licence Optimisation Call 

Given the highly modular licensing model, ServiceNow do not publish their standard pricing and no two subscription prices are ever the same, since pricing varies depending on a multitude of factors. However, one fact remains, that the majority of businesses using ServiceNow are not maximising their licence subscription. 
 
If you haven’t purchased licensing as yet, or you are approaching renewal, we can help you calculate your required licensing levels, so you don’t pay for more than you need, and then only when you need it. 

Implementation Roadmap 

Once you have made a decision to go with ServiceNow and you have a licensing agreement, now starts the exciting bit, where your process leads, sponsors and stakeholders come together with our project manager, designer and architect to begin the implementation journey together. We follow the Scaled Agile Framework or “SAFe” (Essential and Portfolio) as the ServiceNow approved implementation approach which is proven to deliver the best results. We will advise which is the best methodology to adopt. 
 
Let’s explore the key steps in the process and remember, from start to finish we can get you up and running on ServiceNow in a matter of weeks! 
 

1. Core Design  

1. Core Design  

 
This is where we define how many instances your business requires and where they should be hosted, and where we ensure your security teams understand the architecture. It’s also where we agree your branding for the ServiceNow platform (back-end) and the Service Portals that your colleagues or customers see (front-end), and the place where we agree what data separation you may need. 

2. MVP Scope  

2. MVP Scope  

 
Next we will help you understand the things to consider when you choose the Phase 1 priorities. We help you identify your big-ticket items, achieve your biggest cost savings or eliminate your highest value risks. 

3. MVP Design Workshop  

3. MVP Design Workshop  

 
Now we get into the fun bit. We look at the processes that are involved in the MVP scope, what your teams do today and how ServiceNow recommends they should work. Best results usually come from following the ServiceNow best practice process, however in each case we will work with you to analyse the implications and where necessary we will build a database of deviation requirements, we call the Backlog. Each item in backlog is called a Story and each will be weighted in term of effort and will be prioritised. 

4. Agile Ways of Working  

4. Agile Ways of Working  

 
Once we have a scope and a set of requirements, next comes the project planning stage. The project will be divided into fortnightly development cycles we call Sprints. The amount of work we get through in each sprint will depend on the size of the team. Additional developers can be brought in if we need to go faster. Our Project Manager will work with you to define the number of sprints and team size. 

5. Sprints  

5. Sprints  

 
And we’re off! This is where Microsoft Teams really becomes our best friend. Each sprint cycle starts with an interactive planning call, during which we decide together which stories to deliver first. Our team begin the work. Throughout the sprint they will have daily stand-up calls where progress is reviewed, blockers are identified (and fixed) and plans are adapted to optimise results. At set points within the sprint we will invite you to Showcase calls where we demonstrate functionality by screen-share, and ask for your feedback, to verify that it works and that it delivers what you need. 

6. Readiness  

6. Readiness  

 
The one everyone forgets! Readiness and Adoption are unsung heroes of any successful implementation. We will work with your service desks, resolver groups, process owners and other stakeholders to ensure they and everyone else is ready for go-live, verifying they have the necessary training and input throughout the project to hit the ground running from Day 1. 

7. Go-live  

7. Go-live  

 
We did it! Your business is up and running on ServiceNow. What a journey, but we have one last task to do. We will provide hyper-care for 2 weeks following go-live to ensure any issues get dealt with fast, so your business is not affected. We monitor everything closely and ensure your teams have the accesses they need to do their jobs. And let’s not forget the cake! In true ServiceNow tradition, we will have a go-live party! And if we can’t be there in person, we will have it made and sent it to you. All we ask is that you can cut it and celebrate with us via a Teams call. After all, it’s your ServiceNow birthday so you should enjoy it. 

8. Support  

8. Support  

 
Should you need further support, we can help provide incident and request management through a range of highly affordable support services. Should your internal team take on support for the platform, we will ensure they have all the documentation they need, and we can help them arrange certification training. 
 
Contact us to find out more about how we can support your business. 
 
 
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